AI test drive booking: ready buyers get a time in your calendar

The best moment to book a test drive is the moment the buyer asks for one. That moment often comes at 10 p.m. on a Thursday, or on a Sunday when the dealership is closed. By Monday morning, the buyer may already have a time booked with another dealer.

DriveGood AI answers buyers right away, day or night, and when a buyer is ready, it gives them a time in your dealership's calendar. Your team can start the day with visits already booked, and every booking comes with the full story.

From the first message to a time in your calendar

A booking follows the same path whether the buyer writes in English, French or Spanish.

1. The buyer writes. On Facebook Marketplace, in Messenger or on your Facebook page.
2. DriveGood AI answers. It answers questions about the vehicle and sends the photos and videos the buyer asks for.
3. It qualifies the buyer. It asks about trade-in, financing, budget and timing, the same way AI lead qualification works on every lead.
4. It books the time. A buyer who is ready gets a test drive or a visit in your dealership's calendar.
5. Your team sees it. The lead, the conversation and the answers are saved in your DMS.

Here is how that can sound in Messenger (example conversation):

BuyerIs the 2021 Toyota RAV4 XLE still available?

DriveGood AIYes, it's still for sale. Would you like to come see it, or take it for a test drive?

BuyerA test drive. Saturday morning if possible.

DriveGood AISaturday at 10:00 a.m. is open. Will you be bringing a vehicle to trade in?

BuyerYes, a 2015 Mazda3.

DriveGood AIThanks, Karine. You're booked for a test drive of the RAV4 on Saturday at 10:00 a.m. Bring the Mazda3 and the team can look at it while you're here.

What your team gets with each booking

A name and a time slot don't tell a salesperson much. Each booking from DriveGood AI arrives with:

• The vehicle. So it can be cleaned, parked up front and ready when the buyer arrives.
• The buyer's answers. Trade-in, financing, budget and timing, so the salesperson knows whether to plan an appraisal or bring in the person who handles financing.
• The full conversation. Every question the buyer asked and every answer they got, word for word.

The booking goes into your dealership's calendar, and the lead, with the conversation, is saved in your DMS. Nobody has to log in to DriveGood AI to see any of it. If you use the Drive Good DMS, your leads and your vehicles are in the same system. If you keep your own DMS or CRM, leads can go there.

Buyers who aren't ready yet

Plenty of first messages come from buyers who are comparing, waiting to sell their current vehicle or just starting to look. Pushing them toward an appointment they don't want rarely helps. DriveGood AI answers their questions, keeps their answers about timing with the lead, and stays in touch with follow-up by text and email until the buyer answers.

When that buyer is ready, the next step is the same: a time in your calendar, with the whole conversation attached.

Where your team takes over

DriveGood AI books the visit. Your team runs it. The test drive, the trade-in appraisal, the numbers and the paperwork stay at the dealership. DriveGood AI never negotiates a price, so price talk stays with your salespeople.

It doesn't make phone calls either. If you want people calling buyers to set appointments, Drive Good's BDC service is available on request. See how the AI and a team can split the work in AI BDC for car dealers.